Skip to content
All use cases

AI chatbots / Beauty & personal care

Turn the DM into a booking.
Keep the conversation personal.

Respond to common Instagram, Messenger or WhatsApp service enquiries, collect booking preferences and pass personalised requests to staff.

Built for beauty & personal careTailored to your tools
Beauty & personal careExample experience
Customer

How much is a facial, and is anything available this weekend?

Chat assistant

Which facial are you interested in? I can share the service information and help with a booking request.

Ready for your team

The salon receives a service-specific request. Supported channels and permissions are confirmed during scoping.

Illustrative flow · configured around your business

Conceptual spa therapist responding to a booking enquiryBeauty & personal care / Help at the moment of interest

The everyday opportunity

Less friction.
A better working day.

An offer generates DMs during appointments. Delayed replies mean interested customers never reach a booking.

What a better flow looks like

The salon receives a service-specific request. Supported channels and permissions are confirmed during scoping.

See it in practice

A useful journey.
From start to next step.

Explore each stage of a possible implementation. The actual screens, answers and connections are shaped around your business.

Step 1 of 3 · illustrative journey

Use the service menu

Answer from approved treatment and pricing information with replies supported by the selected messaging channel.

The starting point

“How much is a facial, and is anything available this weekend?”

Built around your information and business rules

What we build around it

The right foundations.
The useful details.

We collect approved answers, design the conversations and test both routine questions and the point where a person takes over.

Explore ai chatbots

Your starting scope

  • An approved knowledge base and conversation flows
  • The agreed website or messaging channel integration
  • Lead capture, human handoff and conversation review
For this use case

Use the service menu · Collect booking preferences · Let the team take over

We confirm the systems, permissions and exact deliverables before quoting.

Measure what matters

Useful progress.
Visible to your team.

Agree a starting baseline and track the measures that tell you whether the new experience is helping.

DM-to-booking requests

Track against your starting baseline

Time to first reply

Track against your starting baseline

Staff handoffs completed

Track against your starting baseline

What happens if the bot does not know?

It can ask a clarifying question or pass the conversation to staff. Account-specific actions depend on the systems connected and the identity checks agreed.

Your next step

Let's shape it around your business.

Tell us how you handle use the service menu today. We'll map the workflow, agree the scope and give you a clear next step.

Talk about this use case